Support Center
We're here to help! Find answers to common questions or contact our support team.
Contact Us
Support Email: support@relicapp.com
Privacy Inquiries: privacy@relicapp.com
We typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your subject line.
Frequently Asked Questions
How do I reset my password?
If you've forgotten your password, you can reset it through the app's login screen. Tap 'Forgot Password' and follow the instructions sent to your registered email address.
My progress isn't syncing across devices. What should I do?
Make sure you're logged into the same account on all devices. Go to Settings > Account and verify your login. If issues persist, try logging out and back in, or contact support.
The app crashes when I open it. How can I fix this?
Try these steps: 1) Close and restart the app, 2) Update to the latest version, 3) Restart your device, 4) Clear app cache (Settings > Apps > Relic > Clear Cache), 5) Reinstall the app if the problem persists.
How do I delete my account?
You can delete your account by going to Settings > Account > Delete Account. This will permanently remove all your data. Please note this action cannot be undone.
I found a bug. How do I report it?
We appreciate bug reports! Please email support@relicapp.com with: 1) Description of the bug, 2) Steps to reproduce, 3) Your device and OS version, 4) Screenshots if possible.
Can I suggest a new feature?
Absolutely! We love hearing from our users. Send your feature suggestions to support@relicapp.com with the subject 'Feature Request'. We review all suggestions regularly.
How do I restore my purchases?
If you've made in-app purchases, you can restore them by going to Settings > Restore Purchases. Make sure you're logged into the same account used for the original purchase.
The app is using too much storage. What can I do?
You can clear cached data by going to Settings > Storage > Clear Cache. This won't delete your progress. You can also delete downloaded content you no longer need.
Account Issues
Can't log in?
- Verify your email and password are correct
- Check if Caps Lock is on
- Try resetting your password
- Make sure you have an internet connection
Want to change your email?
Go to Settings > Account > Edit Profile. You'll need to verify your new email address.
App Problems
App won't load or is slow
- Check your internet connection
- Close other apps to free up memory
- Update to the latest app version
- Restart your device
Quizzes not loading
- Check your internet connection
- Try downloading content for offline use
- Clear app cache and restart
Data & Sync Issues
Progress not saving
Make sure you're connected to the internet and logged into your account. Your progress should sync automatically.
If issues persist, try manually syncing: Settings > Account > Sync Now
Lost progress after update
If you're logged in, your progress should be in the cloud. Try logging out and back in, or contact support with your account email.
Privacy & Security
How is my data protected?
We use industry-standard encryption and security measures. Read our Privacy Policy for detailed information.
Can I export my data?
Yes! Go to Settings > Privacy > Export Data to download a copy of your information.
Progress & Achievements
XP not updating
Make sure you complete quizzes fully. XP is awarded after completing a quiz. If you exit early, progress may not save.
Achievements not unlocking
Some achievements require specific conditions. Check the achievement description for requirements. If you believe you've met the requirements, contact support.
Download & Installation
Where can I download Relic?
Relic is available on:
- iOS App Store (iPhone and iPad)
- Google Play Store (Android devices)
System requirements
- iOS: iOS 13.0 or later
- Android: Android 7.0 (API level 24) or later
- At least 100MB of free storage space
- Internet connection for initial setup and syncing
Report a Bug
Found a bug? Help us improve by reporting it! Please include:
- Description of what happened
- Steps to reproduce the issue
- Your device model and OS version
- Screenshots or screen recordings if possible
- App version (found in Settings > About)
Feature Request
Have an idea for a new feature? We'd love to hear it! Share your suggestions with us.
Suggest Feature